UX Researcher

  • Design & UX
  • London, United Kingdom

UX Researcher

Job description

Please note: Applications without a portfolio or case studies won't be accepted.

About us

Here at The Plum Guide we're building a marketplace of the world’s best holiday homes. For real. We are taking a systematic approach to testing every single home on the planet, and accepting only the ones that will make for an unforgettable experience.

We are backed by an all-star VC cast including LocalGlobe with Octopus Ventures - who have also funded the likes of Secret Escapes, Trouva, depop, Moo, TransferWise, Zoopla and CityMapper. We are in London, Paris, Rome, Milan, New York and LA, and will be opening 20+ cities in 2019.

 

The role

You'll be joining the new Product Design team as our first UX Researcher. Our mission is to create amazing user experience, and transform Plum into a design-led startup (and I'm not just using buzzwords here!).

Our team is dedicated to understanding our users, their needs and behaviours. We're looking for someone passionate about shaping our product through a variety of research and testing methodologies, and eventually leading other researchers.

 

What you'll do

  • Help implement design practices that focus on our users
  • Develop a roadmap of research for all areas of the product in all our markets
  • Plan and conduct qualitative and quantitative UX research throughout the design and development lifecycle, from early strategic direction through post-release validation
  • Evangelise research within the business and externally (e.g. events, conferences)
  • Help direct data analysts and marketing in conversion optimization research (e.g. A/B testing, multivariate)

 

What you'll work on

Your job will be split into different buckets, and you'll be supported by designers, product managers, data analysts, developers and other stakeholders on all of them.

 

1. Our guest and host experiences
You'll focus on our main products, learning about user needs and making sure we're always iterating key features as well as predicting what we should build next. This is both about innovating and improving what we already do well. Examples:

  • How might we educate hosts on why they should use Instant Book?
  • How might we help guests find homes based on the type of trip they want to have?

 

2. Our landing pages

You'll also work with our Marketing team on improving our conversion and advocacy, making sure we're constantly learning and iterating on many aspects of our marketing funnels. Examples: 

  • How might we convert more guests into booking longer bookings without phone assistance?
  • How might we convert more qualified hosts into applying to be on Plum?

 

3. Internal tools and localisation

You'll also dip into our localisation and globalisation efforts, learning the different cultural aspects and user needs of different countries, and how best to shape our entire product so we're equally successful wherever we go. And lastly, you'll also help us refine our internal tools. Examples:

  • How might we convey to our users that we're global, but a local company at the same time?
  • How might we improve our CMS to decrease time spent internally working on a booking?

 

Benefits

  • Competitive salary, company pension scheme and generous options scheme: our ambitions are huge and we hope it pays out for all
  • Transparent, diverse and open culture
  • Friendly and fun atmosphere with a drive to learn
  • An opportunity to progress on your career and lead as our research capabilities grow
  • Autonomy and ownership from the start
  • Social outings, including our monthly ‘Plum Jam’
  • Friday@5 company updates with snacks and drinks
  • Kitchen with breakfast, plenty of snacks, array of teas, coffee and smoothies

Requirements

Who you are

  • You have 3+ years of experience in figuring out user needs and connecting those to business goals (preferably in fast-paced startups like us), with a strong track record of research results impacting product strategy and development
  • You're a strategic thinker and an expert in what you do, including knowledge of a wide range of qualitative and quantitative methods (e.g. lab-based usability testing, remote testing, user interviews, surveys, rapid iterative testing, ethnography, focus groups)
  • You love to work with product managers, designers, engineers, data analysts and stakeholders within the company
  • You are proactive, organised, pragmatic, curious and empathetic, so you don't need someone over your shoulder, and you can multi-task across multiple projects and studies going on simultaneously
  • You try to understand others people's perspective and clarify meaning before reacting, and you're quick (and happy) to adapt to business priorities changing
  • You are great at communicating complex concepts clearly and persuasively, and you love to present your work (or at least you're not mortally afraid of doing it!)
  • You love to talk about the power of research and design within organisations, and would be interested in speaking at events about our work

 

Bonus points

  • You are fluent/native in a second language
  • You have an interest in scaling design and research teams within organisations
  • You are great at writing UX copy
  • You can analyse large datasets, interpret it and relay back in a way that is easy to digest
  • You have some exposure to excel and/or SQL