Sales & Reservations Executive (NYC or LA Knowledge)

  • Sales
  • London, United Kingdom

Sales & Reservations Executive (NYC or LA Knowledge)

Job description

The Company

The Plum Guide is building a marketplace of the world’s best short-term rental homes.

We are taking a systematic and obsessive approach to testing every single home on the planet, accepting only the top 1%. We do so by putting each home through The Plum Test: a gruelling hospitality exam, which uses a mix of algorithms and physical visits by hospitality experts.

We launched three years ago in London. We are now in 12 cities, we have vetted over 100,000 homes and are on track to reach over £25M in annualised sales. We are backed by an all-star cast investor group including Local Globe (TransferWise, Citymapper), Alex Chesterman (Founder of Zoopla), William Reeve (Founder of Love Film), Alex Saint and Troy Collins (Founders of Secret Escapes), Jason Goodman (Founder of Albion) and many more. 

We are launching our global rollout strategy and growing our exceptional Team.

The Mission

The mission for our MatchMakers is to match our Guests with the perfect Plum home for their stay. 

The Role

MatchMakers make the magic happen - you will handle inbound requests from our Guests. You will speak to them on the phone, on chat and by email. If you think they should stay in a hotel and not with us, then you should tell them. You will need to really understand their needs, their style and what they will love. You need to be speedy, able to multi-task and focus. 

Your targets will include:

  • Hit sales targets of 3X growth

  • Increase conversion every month 

  • Ensure Plum Guests are happy 

You will be part of a friendly, hard-working, competitive team and working in an environment that is focused on learning, improving and delivering. 

As we are growing, we are keen to add more international city knowledge to the team. It is essential for you to have an in-depth knowledge of New York and LA for this role. We want you to share the secrets and hidden beauties of these two cities. 

Our office is open 7 days a week and schedules vary. 

Job requirements

About You

  • Are excited about being part of a rapidly growing business.
  • Have sales or travel experience
  • Are a positive person and understand what exceptional customer service is.
  • Availability to work full-time across a varied schedule 
  • Have great city knowledge of New York and / or LA

We are open to people of all backgrounds so if you're unsure please do apply.