MatchMaker - Reservations Executive (Spanish Speaking)

  • Sales
  • London, United Kingdom

MatchMaker - Reservations Executive (Spanish Speaking)

Job description

The Company

The Plum Guide is building a marketplace of the world’s best short-term rental homes.

We are taking a systematic approach to testing every single home on the planet, accepting only the top 1%. We do so by putting each home through The Plum Test: a gruelling hospitality exam, which uses a mix of algorithms and physical visits by hospitality experts.

We launched three years ago in London. We are now in 12 cities across 9 countries, we have vetted over 100,000 homes and are on track to reach over £25M in annualised sales. We are backed by an all-star cast investor group including Local Globe (TransferWise, Citymapper), Alex Chesterman (Founder of Zoopla), William Reeve (Founder of Love Film), Alex Saint and Troy Collins (Founders of Secret Escapes), Jason Goodman (Founder of Albion) and many more.

We are launching our global rollout strategy and growing our exceptional team.

The Mission

The mission for our Matchmakers is to match our Guests with the perfect Plum home for their stay.

The Role

MatchMakers make the magic happen - you will handle inbound requests and enquiries from our guests. You’ll be the first port of call for clients who engage with us, explaining Plum Guide and its benefits and wowing them with your local knowledge and love of travel.

You will speak to them on the phone, on chat and by email. You will be able to understand their needs, their style and what they will love and advise on the most relevant accommodation plum can offer. You need to be speedy, able to multi-task and focus.

Your targets will include:

  • Hit sales targets of 3X growth
  • Increase conversion every month
  • Ensure Plum Guests are happy

You will be part of a friendly, hard-working, competitive team and working in an environment that is focused on learning, improving and delivering.

As we are growing, we are keen to add more language skills to the team. We are looking for people with fluent or professional working language skills in any (or more) of the following; Spanish and English.

Our office is open 7 days a week and shifts for all Matchmakers at Plum Guide include working weekends.


About You

  • Are excited about being part of a rapidly growing business. 
  • Have sales or travel experience
  • Are a positive person and understand what exceptional customer service is. 
  • Availability to work full-time across a varied schedule on a permanent contract 
  • Speak Spanish fluently/to a professional working standard.
  • Have great city knowledge or Barcelona and/or Madrid (not essential but preferable). 

We are open to people of all backgrounds so if you're unsure please do apply.