The Plum Guide is on a mission to build the definitive collection of the world’s best homes. Through expert human curation and innovative tech, we’re taking a scientific and systematic approach to vetting every home in every city launched, and accepting only the top 1%. Like a modern Michelin Guide - but for homes.
We launched 3 years ago in London. Since then, we have grown 15-20% month on month; expanded to 6 cities; tested over 100,000 homes; developed a customer experience that’s returning the highest NPS scores in the hospitality sector; and are on track to reach over £25M in annualised sales.
We are backed by some the top VCs and angel investors who have built many of the most exciting companies of today. These include TransferWise, Citymapper, Appear Here, Graze, Depop, GymBox, Secret Escapes and many more.
We’ve just closed a £14m Series B round of funding. Our focus for the next 12 months is on building a unique and exceptional brand & customer experience; and maintaining hyper growth through an accelerated global rollout. This is where you come in.
We need more Plum People to power our global expansion. You'll be responsible for recruiting the teams in every new city we open. Our ambition is to go from 6 to 20 cities in the next year so the challenge, and the opportunity, is huge.
Your focus will be hiring mainly salespeople, account managers, content editors, and freelancers. Some will be based in our HQ, and others will be based in the expansion cities - but all must be exceptional!
As well as shaping how we hire, you will also have the opportunity to be involved in a number of talent focused projects including building our employer brand.
Map/identify the most relevant candidates to approach for each open role
Search and select job boards/CV databases to source and approach suitable candidates
Develop social media campaigns and seek opportunities to improve Plum’s presence in the tech and hospitality community
Compile a list of companies to source candidates from
Directly approach candidates, qualify and deliver candidate shortlist
Curate a preferred supplier list (PSL)
Build a readily available talent pipeline for various roles, with a speciality ideally in sales, account management, and editorial roles
Lead the 360 recruitment lifecycle and hiring process for our expansion roles; handling every aspect of the ATS, interview and selection process. This includes booking interviews, collecting feedback and communicating with candidates throughout the process
Ensure the candidate experience is so pleasant and constructive that even applicants who get turned down are happy that they applied. This includes keeping candidates up to speed on expectations, benefits, and application status at all times
Partner with Hiring Managers ensuring all aspects of the role's requirements have been explored effectively to define the desired candidate profile, key skills and experience required
Receive and review applications - qualify candidates using the appropriate screening and in-depth questioning techniques for each role
Collect candidate feedback and inform them of the outcome when confirmed with the Hiring Manager
Design employee on-boarding processes to ensure new employees are supported with the correct knowledge and skills to integrate into Plum’s culture
Coach Hiring Managers in recruiting techniques - talent spotting, interviewing, culture fit, assessment, etc.
You don’t need to have prior experience in hospitality or tech start-ups. The important thing is that you are:
Scarily ambitious and with an unreasonably high standard for what is good enough
A hustler- you care about getting things done and when obstacles inevitably get in the way, you know how to navigate
Super organised - able to project manage complex processes with multiple hiring managers
Target driven and intensely commercial
A self-starting learner, confident teaching yourself to do things you have never done before
Someone who’s a great teammate and a positive, motivating person to be around
A great brand ambassador for Plum
A great judge of character and skilled at interviewing and screening candidates
Demonstrated full-cycle, in-house recruitment and recruitment management experience
Knowledge of the industry and current trends that might impact the search or process - especially in the field of recruiting sales teams
Seasoned in recruitment-related data and reporting, applicant tracking systems, and direct sourcing tools (LinkedIn Recruiter and other platforms).
Understanding of recruitment-related labor law and compliance, GDPR
Experience independently partnering with leadership teams on hiring initiatives
Demonstrated ability to provide an exceptional level of service to candidates
Knowledge of the US recruitment market is beneficial
Experience organising and running assessment centres is beneficial
Experience building training programs
An unparalleled opportunity to become an expert in start-up scaling - building an expansion engine from scratch
If you make your objectives happen, you will inevitably be the most sought out talent in the startup, hospitality and tech scenes
Genuine influence and control: you will work daily with the founders and management team to shape the company strategy and direction
Be an early team member of what we believe will be one of the most famous startups of the next 10 years
Be part of a passionate, friendly, open and transparent culture: you will be involved in discussions on tech, fundraising, product, brand and global expansion
Competitive salary and generous options scheme: our ambitions are huge and we hope it pays out for all
We welcome a wide diversity of candidates - if you’re unsure, please apply.